Responsible Gaming at cbage

1. Our Commitment to Responsible Gaming

cbage is Bangladesh's premier online casino and sports betting platform, and with that position comes a genuine responsibility to protect every player who uses our services. We are firmly committed to operating a platform where gambling remains what it should always be: a recreational activity engaged in freely and within personal means.

Responsible gaming is not an afterthought or a compliance checkbox at cbage — it is embedded into every layer of our platform design, our customer support training, our KYC procedures, and our ongoing player monitoring systems. We actively invest in tools that empower players to manage their own behaviour, and we maintain proactive monitoring systems that flag accounts showing indicators of distress or problem gambling patterns.

We acknowledge that for a small percentage of players, gambling can shift from entertainment into a compulsive behaviour with serious personal, financial, and social consequences. cbage takes this reality seriously. Our responsible gaming framework is built on the following core principles:

• Player autonomy: We give you the tools to set your own limits and make informed choices about your gambling.
• Proactive intervention: We monitor play patterns and will reach out if our systems identify potential risk indicators, even before you ask for help.
• Accessible support: Help is available 24/7 at no cost and with no judgement, via email at [email protected].
• Strict age enforcement: We maintain an absolute 18+ policy with no exceptions — verified through mandatory KYC checks on every account.
• Transparent information: We make it easy to understand how our games work, what the house edge is, and how to interpret responsible gaming statistics.

2. Age Restriction — 18+ Only

cbage operates an absolute minimum age policy of 18 years. No person under the age of 18 may register an account, make a deposit, place a bet, or access any real-money game on the cbage platform under any circumstances. This is a non-negotiable condition of using our services.

2.1 Age Verification at Registration

All new players are required to submit valid government-issued identity documentation as part of the KYC process before their account is activated for real-money play. Accepted documents include the Bangladesh National Identity Card (NID) and valid international passport. Date of birth is cross-referenced against these documents. Accounts where age cannot be verified will not be activated.

2.2 Underage Account Detection

If cbage has reason to believe that an account is being operated by a person under the age of 18 — whether through a fraud report, a tip-off, or an anomaly detected during our ongoing account review process — we will suspend that account immediately pending investigation. Any winnings generated during the period of suspected underage play will be withheld pending the outcome of the investigation. Deposits made during this period will be returned in full to the original payment method (bKash, Nagad, Rocket, etc.).

2.3 Protecting Minors in Your Household

If you share a device or a home network with minors, we strongly recommend taking the following precautions to prevent unauthorised access to your cbage account and to gambling content generally:

• Enable password protection or biometric lock on all shared devices.
• Never allow your browser to save your cbage login credentials on a shared device.
• Log out of your cbage account immediately after each session on any shared device.
• Consider installing parental control software on family devices — tools such as Net Nanny, Bark, or your Internet Service Provider's built-in parental controls can block access to gambling websites.
• Keep your bKash, Nagad, and Rocket PIN numbers private and do not store them in accessible locations.

3. Recognising Signs of Problem Gambling

Problem gambling is not always obvious — it often develops gradually and is not always apparent to the person experiencing it. The following signs may indicate that gambling has moved beyond healthy entertainment and into a pattern that requires attention or professional support.

Ask yourself honestly whether any of the following apply to you:

If you recognise two or more of the above signs in yourself, we strongly encourage you to take action now. You can start by using our self-exclusion or deposit limit tools (see Sections 5 and 6 below), or by contacting our support team at [email protected] to discuss the options available to you. You can also reach out to a professional counselling service — there is no shame in asking for help, and early action is always more effective than waiting.

4. Player Protection Tools

cbage provides a suite of self-management tools that you can activate at any time from within your account settings. These tools are designed to give you direct, meaningful control over your gambling behaviour. All tools are free to use and take effect immediately upon activation.

5. Self-Exclusion

Self-exclusion is our most powerful responsible gaming tool. It allows you to voluntarily exclude yourself from the cbage platform for a defined period, during which access to your account is completely blocked. We strongly encourage any player who feels they are losing control of their gambling to use this tool without hesitation.

5.1 How to Activate Self-Exclusion

You can activate self-exclusion in two ways:

1. Via your account settings: Navigate to Settings > Responsible Gaming > Self-Exclusion. Select your desired exclusion period and confirm. The exclusion takes effect within minutes.
2. Via support: Email [email protected] with the subject line "Self-Exclusion Request" and specify the period you wish to exclude for. Our support team will activate the exclusion within 24 hours of receiving your request.

5.2 What Happens During Self-Exclusion

• Your account is immediately locked — you will not be able to log in, deposit, withdraw, or place bets.
• All marketing emails, promotional SMS messages, and bonus notifications are suspended for the duration of your exclusion.
• Any pending bonuses or active free spins in your account are forfeited and cannot be reclaimed after the exclusion period ends.
• Your account balance at the time of exclusion is preserved and will be available for withdrawal once the exclusion period expires and your account is reinstated.
• During the exclusion period, cbage will not accept any request to shorten or cancel the exclusion early. The cooling-off period you selected is binding.

5.3 Permanent Self-Exclusion

If you choose permanent self-exclusion, your cbage account will be closed indefinitely with no automatic reinstatement. A permanent exclusion can only be reviewed after a minimum of 5 years have elapsed, and reinstatement requires a formal written request, a mandatory waiting period of 7 days, and a face-to-face (video) identity check with our player welfare team. Any request for permanent exclusion reinstatement will be treated with extreme care and will not be granted automatically.

5.4 After Your Exclusion Period Ends

When a time-limited self-exclusion period expires, your account is not automatically reactivated. You must contact [email protected] to request reinstatement. Before reinstatement is granted, our team will conduct a brief welfare check — a short conversation to confirm that you feel ready to return to gambling in a controlled and responsible manner. We may suggest additional protective measures such as deposit limits before reinstating full access.

6. Deposit & Loss Limits

Deposit and loss limits are two of the most practical tools for maintaining control over your gambling spending. cbage provides granular limit-setting options so that you can tailor your controls to your personal financial situation and gambling habits.

6.1 Deposit Limits

A deposit limit caps the total amount you can add to your cbage account within a set time window. Available periods are:

• Daily limit: Maximum deposit amount within any 24-hour period (minimum: ৳500).
• Weekly limit: Maximum deposit amount within any 7-day rolling period (minimum: ৳2,500).
• Monthly limit: Maximum deposit amount within any 30-day rolling period (minimum: ৳8,000).

You may set all three limits simultaneously. The most restrictive applicable limit always takes precedence. For example, if your daily limit is ৳1,000 and your weekly limit is ৳5,000, you cannot deposit more than ৳1,000 on any single day even if your weekly total has not yet been reached.

6.2 Loss Limits

A loss limit caps the total net losses you can sustain within a defined period. Once your net losses reach the threshold you have set, all further betting activity is automatically blocked for the remainder of that period regardless of your available account balance. Loss limits can be set on the same daily, weekly, or monthly basis as deposit limits.

6.3 Adjusting Your Limits

The following rules apply when adjusting your configured limits:

• Lowering a limit: Takes effect immediately. There is no waiting period for making a limit more restrictive.
• Raising a limit: Subject to a mandatory cooling-off period of at least 24 hours before the new, higher limit takes effect. This prevents impulsive limit increases made in the heat of a losing session.
• Removing a limit: Treated as a limit increase and subject to the same 24-hour cooling-off period before removal takes effect.

7. Time-Out & Cooling-Off

Not every situation calls for full self-exclusion. Sometimes a short, structured break is enough to reset your relationship with gambling and return to it refreshed and in control. cbage offers two lighter-touch time-based tools for this purpose: the session time limit and the cooling-off period.

7.1 Session Time Limits

A session time limit defines the maximum duration of a single uninterrupted gambling session on cbage. When the session limit you have configured is reached, one of the following will occur depending on your preference setting:

• Reminder mode: A prominent notification appears on screen showing your session duration and net position, with a clear option to end the session or continue. If you choose to continue, the timer resets.
• Forced log-out mode: When the time limit is reached, you are automatically logged out of your account. You may log back in, but the interruption creates a natural decision point.

Session time limits can be set in your account settings at any time and take effect from your next log-in.

7.2 Cooling-Off Periods

A cooling-off period is a short-term voluntary break from real-money gambling on cbage. Unlike self-exclusion, a cooling-off period is designed for players who want a temporary pause rather than an extended absence. Available cooling-off durations are:

• 24 hours
• 72 hours (3 days)
• 7 days
• 14 days
• 6 weeks

During a cooling-off period, your account remains open and your balance is preserved, but real-money betting and deposits are suspended. Withdrawals are still permitted during a cooling-off period. All promotional communications are paused for the duration. Like self-exclusion, a cooling-off period cannot be shortened once activated — the duration you select is fixed.

7.3 Reality Check Reminders

In addition to session time limits, you can configure periodic reality check reminders to appear at intervals of 15, 30, or 60 minutes during any active gambling session. Each reminder displays your current session duration, the number of bets placed, and your net win or loss for the session. This data-driven interruption is specifically designed to prevent the "flow state" that can make it easy to lose track of time and money during extended gambling sessions.

8. Support & Resources

If you are worried about your own gambling, or about someone else's, help is available. You do not need to be in crisis to reach out — our player welfare team is here for players at every stage, from those who simply want to set better habits to those experiencing serious difficulties.

8.1 cbage Support Team

Our player welfare support team is available 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh. All responsible gaming enquiries are handled with strict confidentiality and without judgement. To reach us:

• Email: [email protected] (subject line: "Responsible Gaming Support")
• Response time: Within 2 hours for responsible gaming priority requests
• Availability: 24/7, all days including Eid, Victory Day (December 16), and Independence Day (March 26)

8.2 Talking to Someone You Trust

One of the most effective early steps if you are struggling with gambling is to talk honestly with someone you trust — a family member, a close friend, or a colleague. Bringing the issue into the open removes the shame and secrecy that often enables problem gambling to continue unchecked. You do not need to have all the answers before starting that conversation.

8.3 Practical Steps You Can Take Right Now

If you are concerned about your gambling, here are concrete actions you can take immediately:

1. Log into your cbage account and set a deposit limit that reflects what you can genuinely afford to lose per week.
2. Activate a reality check reminder at 30-minute intervals so you stay aware of time and money spent during each session.
3. If you feel you need a complete break, activate a cooling-off period or self-exclusion directly from your account settings or by emailing [email protected].
4. Delete saved payment credentials from your mobile wallet (bKash, Nagad, Rocket) to add friction to the deposit process and prevent impulsive top-ups.
5. Tell one trusted person about your decision to take control — accountability to another person significantly improves outcomes.
6. Write down your personal gambling rules (maximum session length, maximum weekly spend, days when you will not gamble at all) and keep that list somewhere visible.